Anyone can fix a vehicle and be technically accurate (what needs to be done, no more, efficiently and cost effectively-getting it done). What separates Joe's (Civic Center Dr., Rochester) is the little things, the details: they gave me a ride home, they picked me up, the lobby was clean and cool, the service advisor didn't take down to me (or over me), the courtesy ride driver was pleasant to talk to as well. Their reputation is strong and it came with two recommendations from different co-workers of mine.