Rochester & Winona Auto Repair

I rolled in unannounced with a simple request to get a rusted bolt out so I could swap my license plate. As it's a busy shop, I had to leave my car and they said they would work me in. Here's the thing about my car...it's 14 years old with 260k miles. It has made various noises for years and the mechanics I brought them up with kind of shrugged their shoulders and said "we couldn't find anything, it's probably just an old car." Well, when the techs at Joe's drove my car into the garage, they heard it too. I got a phone call about it and they asked if they could take a look, suspecting both my tensioner pulley and possibly my power steering. I brought up another unsolved issue, a loud noise that shook the back of my car on tight slow turns. They promised to check it out. I got no fewer than 4 phone calls in the following days communicating what issues they found, the risks of ignoring them, and the cost to fix them. They also discussed other things that were checked and stated "You don't need this now but will in a few oil changes, this is fine, etc" showing me they werent just upselling me on services. I ended up approving about $1k in expected work (4 new tires + oil change) and $2k in repairs for SO MANY THINGS that have been bothering me for years. They also managed to complete this unexpected work in under a week (over labor day weekend to boot). When I started my car up, it was running quieter and smoother than I've heard it in a long time. Oh, and the power steering was absolutely going out, the improved difference in how it drives now is stark. While not the cheapest mechanic I've ever tried, their work is priced to balance value with quality and speed. Plus, let's face it, those "cheaper" places never figured it out. I plan to bring my wife's car in next for its chronic, unsolved issues.

I had a wonderful experience here! As a woman, I'm always on guard and making sure i'm not getting taken advantage of because of my gender or lack of car knowledge, but from the moment I walked in, I felt respected and listened to. They repaired my flat tire and changed my oil at a very reasonable price, and then suggested I wait to buy new tires until after winter to reduce wear and tear which I appreciated greatly. I will be coming back!!

Had our CRV in for an oil change and an issue with our AC. The diagnosed and fixed the AC problem and were in communication the entire time. Also suggested other Maintenace that was recommended. We did some and will take it back for the other items next month. Excellent customer service and not pushy about the items they recommended. Very satisfied with the entire experience.

So far good. The counter reception service was good. THe work was done within the allotted time frame and appears to be fine. I will give an update as I add miles to the Sprinter.

Great service and overall experience.

I have been using Joe's for years now. They have always been trustworthy and easy to work with, and they are where I always take my vehicles for service and tires

Very thorough and helpful!

I came in with a slow leak on my tire, there was a screw that they were unable to fix so the tire needed to be replaced. They communicated my options to me thouroughly, and when they didn't have the tire I needed they were able to get it overnighted and get me in the very next day. When I arrived for my appointment to get my tire changed out, what I was told would be an hour appointment ended up being 30 minutes! All of the workers there were pleasant to speak with, well informed, and reasonably priced!