1420 Civic Center Dr. NW Rochester

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1252 Service Dr., Winona

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5

Incredible service. Efficient, timely, and straight-forward. Dropped my car off Friday morning, my car was ready to be picked up Monday afternoon. Keep in mind they’re closed on the weekends! I received a full inspection review sent to my phone with photos and explanations, something like a full health report of my car. They’re also very great at educating on processes of the car, while being kind! I’m very curious when it comes to the inner workings of my vehicle and why it may not be operating well, and they did an excellent job at helping me understand. I’m about to take some long road trips in my ‘08 Honda CRV and I have peace of mind when I drive now. They worked on quite a bit with my car in regard to stability and you can absolutely feel the difference in the drive. Thank you, Joe’s Auto!

5

Everyone at Joe’s auto is always attentive and kind when ever I have to come in there. They just recently help me get an amazing set of tires on my little beater car to make sure that not only do I get from point a to point B but I get there safely. Thanks for all you do!

5

Fast great service

5

Great first experience at the shop. As a woman who knows nothing about cars, they took the time to explain things well and give me honest feedback on what needed to be done to my car. Fast and efficient service

5

Well I got pulled over the other day right in front of my dry cleaners. I was told I had a headlight out. I thought that was very kind of the officer as I didn’t know this and had to travel early the next morning. Right across the street from my dry cleaners was Joe’s. I took a chance and drove in and parked. I told the man behind the counter what happened and that I had to leave early the next day out of town. He understood this was a safety concern and had one of his crew members take a look at my car. They ended up getting two new front headlights in from another store and replaced them both. I spent very little down time waiting for the service. They were prompt, courteous and the waiting room was very clean. I was so happy I booked my next oil change there.

5

5

Great customer services and competent technicians. They are honest and responsible. I like receiving the inspection email with photos attached. I’ve recommended the shop to my friends. Keep up the good work!

5

(Translated by Google) Excellent work I recommend (Original) Excelente trabajo les recomiendo

Gracias!

- Joe's Auto & Tire-Rochester
5

Thanks Serena!

- Joe's Auto & Tire-Rochester
3

My Jeep Wrangler stopped working on a Sunday. I had looked up shops around Rochester, MN to take my car to. I saw that Joe’s had good reviews and people seemed pleased overall. I had my car dropped off on a Monday knowing they wouldn’t be able to look at it till Tuesday. It took an entire week and weekend for them to get it fixed. I was told that the shop had tried to call but my phone didn’t work. Yet, they were able to leave voice messages and text. They got it done, better communication on there part would be nice.

Sergey, we apologize for the communication problems. We always need customer approval before completing any repairs. The car was scheduled in for the 25th, it was looked at and diagnosed same day. we left 2 voice messages after and never received a response, on the 28th we text you at 1:16 pm and got a response at 5:40pm after we had closed. We are here Monday- Friday from 7:30 am - 5:30 pm and answer our phones, reply to emails, and have a dedicated texting service. I am not sure why you were not getting our messages. We definitely had the vehicle in and diagnosed and ready for repair the same day it was scheduled. Thank you for choosing us and hopefully we can earn the opportunity again. Joe

- Joe's Auto & Tire-Rochester