My son and I were at the Mayo Clinic for 5 days and on the last day of a very stressful trip it got extremely frigid and my van would not start. I called AAA and they sent someone to jump us but it did not work. We had to have the van towed to Joe's to see what was going on. With my son being immunocompromised, I didn't want to have to ride with the towers to get to Joe's to discuss next steps so I called to explain my situation. We were in a difficult spot as we had to get out of our Air BNB rental and were without a safe place to stay that evening without a vehicle and a -18 degree day. Not only did Joe's fix my van within a couple of hours, one of their employees drove across the city to come pick us up to save my son more trauma. He picked us up, drove us to the shop and my son and I were able to hit the road. Great service, great people and fast service when I REALLY NEEDED IT. Thank you.