Rochester & Winona Auto Repair

Thank you so much for your positive review, Darian! Our team at Joe's Auto & Tire is dedicated to providing excellent service to all of our customers, and we are glad to hear that we were able to get your tire patched quickly and get you back on the road. We look forward to serving you again in the future. Safe travels!

Thank you for your feedback, and we’re sorry to hear that you were dissatisfied with the tire pressure settings. The tires you brought in are not the manufacturer’s recommended load-rated tires for your vehicle. To safely meet Toyota’s required load carrying capacity with the tires you selected, our team followed industry-standard inflation guidelines—which do require higher pressure than what’s listed on the driver’s door decal. That decal reflects the recommended pressure only when the original size and load-rated tires are used. Our top priority is always your safety and the safety of everyone on the road. We want you to feel confident that we take that responsibility seriously. We also left several voicemails inviting you to discuss this further. Please feel free to reach out at 507-454-4387—we’d be happy to go over this in more detail. Thank you again for choosing us. —Joe's Auto & Tire Team

Thank you so much for taking the time to leave a 5-star review! We are delighted to hear that you had a great experience at Joe's Auto & Tire - Civic Center Dr in Rochester. We take pride in providing exceptional and straightforward service to all our customers, and we are thrilled to know that we met your expectations. It was a pleasure serving you, and we look forward to seeing you again in the future. Thank you for choosing Joe's Auto & Tire!

Thank you so much for your kind review, Charlie! We're thrilled to hear that our team at Joe's Auto & Tire provided you with excellent and efficient service. We pride ourselves on making sure our customers are taken care of and we're glad we were able to get your rare trailer tires ordered and installed on the same day. Thank you for choosing Joe's Auto & Tire and we hope to see you again for any of your auto and tire needs in the future!

Hi Mitch, Thank you for taking the time to share your experience. We’re sorry to hear your last visit didn’t meet your expectations. We want to be clear that we do not engage in bait-and-switch practices. Like nearly all industry-standard coupons, our offers include disclaimers for synthetic oil, specialty filters, applicable fees, etc. These details are routinely reviewed with customers before service begins. That said, if communication was missed during your visit, we sincerely apologize. We’re reviewing our process to ensure pricing is always addressed clearly—no matter how the offer is received. As for the inspection, identifying a head gasket leak—especially one that’s internal—goes well beyond the scope of a free routine courtesy inspection. These types of issues often require a higher level of diagnostics and don’t always present visible symptoms. Had you mentioned the ongoing coolant loss or asked us to investigate it, we would’ve absolutely looked into it—and potentially saved you that trip to the dealer, as we do honor dealership warranties. If the issue was visible and we missed it, we sincerely apologize. We also appreciate your comments about our team and take all feedback seriously. Everyone has their own communication style, but we want every customer to feel welcomed and respected. Your feedback is being addressed internally. While we understand your frustration, we respectfully disagree with the idea that a value‑priced promotion means lower quality. We back every repair with a nationwide 3‑year/36,000‑mile warranty, and our technicians follow the same industry standards you’d expect at a dealership. The special simply makes routine maintenance more affordable—it doesn’t change our workmanship. Quality and customer trust are what have kept us in business for over 25 years. We tried to reach out by phone and left a voicemail in hopes of making things right. If you’d like to speak further about your experience, please don’t hesitate to call us back at 507-454-4387 at your earliest convenience. We’re sorry to see you go and wish you the best with your vehicle moving forward. —Joe’s Auto & Tire Team