I dropped off my car early because I was in town early. They laughed at me and told me that it didn't matter when I dropped it off, they had no intention of looking at it until after they got back from lunch. I was not asking for my car to be looked at early, but they assumed I was, and then proceeded to malign me as if I were trying to cheat the system. I did not realize they were affiliated with Firestone, and I have also had bad experiences with them, so this was just bad all around. They also quoted me thousands of dollars for work that was not necessary. I went to a different shop three days later and got the problem fixed for a few hundred dollars. I do not trust these people and will not go back.
Thanks for reaching out to us Zarya, we sincerely apologize that your experience was not our best. We will be sharing this feedback with our team and we'd be happy to speak with you if there's anything we can do to help resolve the situation.
- Joe's Auto & Tire-Winona